UNIBUS Score 99% Customer Satisfaction

Monday, November 21 2016

We're is celebrating high levels of customer satisfaction among those travelling on our buses across the region. 

We officially re-branded the service this year - the result of an exciting new partnership between Morebus, Bournemouth University and Arts University Bournemouth. But its services are designed to serve local people and visitors from all walks of life.

“Although a joint project with the universities, UNIBUS operates for everyone wishing to travel with us in and around Bournemouth,” said Nikki Honer, UNIBUS head of marketing. “And our drivers are doing such a great job that we’ve scored incredibly well in our latest monthly mystery shopper survey.

“These surveys take a snapshot of our customers’ experiences. Our target is to achieve 90 percent satisfaction - and we scored an incredible 99 percent for October - which is a wonderful start for this newly-branded service.

“These results reflect the major collaborative investment from this partnership - with a new fleet of 12 UK-built low carbon emission buses, all boasting excellent facilities for those travelling with us.

“We are judged in a number of areas - including the condition of bus stops, the interior and exterior condition of our vehicles, driving standards, customer service and overall experience.

“Our team is continuing to work hard to further enhance the services we provide here, and we are looking forward to seeing these scores stay consistently high - perhaps even rise - over the coming months.”

Richard Wintrip , Travel Plan co-ordinator for Bournemouth University added: “Quality is the foundation of the UNIBUS service. We aspire to offer the highest levels of customer satisfaction by ensuring reliable and punctual services on clean, comfortable and modern vehicles, equipped with free Wi-Fi and USB charging facilities.

“We want to encourage students, staff and members of the public to consider their travel behaviour and to choose UNIBUS as a more sustainable travel option.

“The high levels of customer satisfaction is a great start for UNIBUS and this is reflected in the number of passengers using the service”. 


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